Cambridge Digital

If  you set up users via the admin panel on your main server, then find they can't log in from other computers, you have probably not identified the Shared folder correctly when you set up the workstations.

A quick way to check this is to make sure you have changed the admin password from the default setting, then try to log in to the application from the workstations using the new admin details. If that doesn't work, but you can still log in using the default details, then the workstations are not accessing the same Shared Folder as the one you've set the user profiles up on.

To explain the problem: when you set up the Shared Folder, the system looks in the folder for an AssessmentDatabase folder. If it finds one, it links to it, and allows the local instance of the application to communicate with it. If it doesn't find a folder called AssessmentDatabase inside the folder it's pointing at, it creates one. That means, if you select the AssessmentDatabase folder when you browse and set the Shared folder, it will look for the folder inside itself, not find it, and so create a new one.

Any users trying to log into the system when their Shared folder has been set up wrong, won't be able to log in, because their details will be stored in another folder.

Sorting this out is a two-step process:

You need identify which folder is really the one with your user profiles in, and find and delete every other instance of the AssessmemtDatabse folder.

You then need to log in to each workstation and set the Shared folder location to the correct folder - the one in which your proper AssessmentDatabase resides.

If you have a situation where Admin has created profiles in two different AssessmentDatabase folders, perhaps in subsequent sessions, you will find that users could be saving their work and their record data to different locations. This will quickly cause terrible problems. You will need to delete one of the AssessmentDatabase folders, set all the workstations up to point to the one folder, and re-submit the lost data again. If you're going to have to do that, you can export data from the Assessment area so that you don't lose it, but you can't automatically pull that back in, except for the class lists. Marking and reports would need to be re-submitted manually, although you're unlikely to have used the system that much if it has been set up wrongly in this way.