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ICT 4 Life Support FAQ

• Video has no sound: File types [11/01/2009]
Problem:
When playing video within a product either from CD, network location or local hard disk the video appears to play correctly but without sound.
Cause:
An update for Flash Player has compromised the ability of the Flash Player plugin to properly render the audio channel of .flv format content.
Affects:
All delivery mechanisms of .flv (Flash video) content. This includes other sources of rich media content e.g. YouTube.
Solution:
*** A fix for this issue has now been created by supplying the videos as wmv, an amended xml structure to run them. This can be obtained via the Pearson support desk at digital.support (at) pearson.com *** or by phoning 0845 313 8888.

You should uninstall Flash Player from the affected computer(s) and re-install the latest version.
Adobe recommend the use of the uninstaller from their website to ensure that all components correctly unregister (due to recent 'enhancements' to Flash Player):
Note that to successfully uninstall, any application that may be running Flash content (instant messaging, web browsers, email etc.) needs to be closed first.