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ICT 4 Life Support FAQ

• Merge tool and upgrade support tools: Upgrade 2009 [08.12.2010]
The Merge tool no longer appears to be available from the Pearson support site, so the links have been removed. Please contact Pearson support on... [+]
• What does the 2009 Upgrade offer?: Upgrade 2009 [25.11.2009]
The 2009 upgrade offers: Integrated user management of all three stages of the product through one administration interface; Encrypted... [+]
• Merge Tool: Upgrade 2009 [24.11.2009]
 The Merge Tool to merge existing users of the AT1 and AT2 ICT 4 Life is now available. What does it do? The upgraded version of ICT 4 Life... [+]
• Upgrade available: Upgrade 2009 [28.09.2009]
The ICT 4 Life application has been upgraded to address issues with the initial releases. These pertain particularly to: Log-in... [+]
• “This title does not belong to the course.” error: Administration setup [11.01.2009]
Problem: Following installation to a shared folder/mapped drive, you run the .exe shortcut on the workstation then attempt to setup the shared... [+]
• Can't see the videos: File types [11.01.2009]
Problem: When you try and open the videos, you just see a black screen. Reason: The videos run in the flv format as they are embedded in... [+]
• Can't find the VLE pack on ICT 4 Life 2 - ICT4Life2: VLE implementation [11.01.2009]
The VLE pack on the intial print run disc of ICT 4 Life 2 (the Year 8 course) is hidden. You can either retrieve it by running the disc on a Mac,... [+]
• Video has no sound: File types [11.01.2009]
Problem: When playing video within a product either from CD, network location or local hard disk the video appears to play correctly but... [+]
• ICT 4 Life 2 VLE pack ( ICT4Life2 ): VLE implementation [22.10.2008]
ICT 4 Life 2 - for Year 8 - VLE pack is now available for download: contact us at digital.support (at) pearson.com to get the link.... [+]
• PowerPoint presentations don't open: File types [17.10.2008]
Problem: When using the ActiveBook or ActiveTeach, clicking on a link to a PowerPoint presentation (PPS or PPT) causes an error message to... [+]
• ICT 4 Life - or ICT4Life - UNC share: Administration setup [15.10.2008]
Why can't you set ICT 4 Life - or ICT4Life - up with a UNC share? *** UPDATE *** This issue has been addressed in the 2009 upgrade, and a wmv... [+]
• Why don't the Assessment features run in a VLE?: VLE implementation [07.10.2008]
When you run ICT 4 Life in a VLE, it runs in QuickStart mode - the same way it runs if you put it online. The QuickStart mode doesn’t run... [+]
• Users can't log in: Administration setup [26.09.2008]
If  you set up users via the admin panel on your main server, then find they can't log in from other computers, you have probably not... [+]
• RM Kaleidos VLE implementation: VLE implementation [25.09.2008]
ICT 4 Life does work on the RM Kaleidos VLE as a single object. It needs to be uploaded as an uncompressed zip though.  You need to... [+]
• Moodle VLE Packaging intructions : VLE implementation [05.09.2008]
The ICT 4 Life does run on VLEs, but it does so as a single object. The assessment features (which replicate those of a VLE, so are redundant... [+]